This message is to confirm that Upshift is still trading as normal despite the unprecedented conditions we are all facing due to the COVID-19 pandemic. We are able to adapt to the ever-evolving situation quickly and efficiently, however in certain circumstances where products are on pre-order / back order, we would appreciate some understanding from customers if your order is slightly later than original estimates suggest, especially with the new importing/exporting rules & consequent delays due to Britain's exit from the EU.
Furthermore, in our email and phone communications, we are very busy, so again, please allow slightly more time for responses. If emails are not responded to within 24 hours, please resend them. No email is ever ignored, and although we will try our utmost to reply within a few hours, if we are too busy, replies will take longer.
An extraordinary surge in demand during and post-lockdown has meant many product lines are selling out more quickly than usual, so some lines may be on pre-order / back order. These lead times typically are 1-3 weeks (individual product pages will indicate ETA), but if you request an up-to-date lead time, please contact us. If you cannot wait the length of time specified for a product, we advise you do not order; contact us and we shall find you an alternative.
Customer service has been and always will be our number 1 priority, and we strive for 100% satisfaction, but with the huge strain on delivery network, delays are possible, so please be aware. Due to the huge demand, we gently encourage customers to place orders sooner rather than later, so that they can be allocated stock as soon as possible. However as always we urge you not to rush into an order - one of our rules we follow at all times is to offer a zero-pressure buying experience, and offer the most detailed and impartial advice above and beyond anywhere else. We are still here to assist you with any and all questions you may have, for everything from a ButtKicker to advice of building a Bespoke Full Sim Package.
Thank you for your time.
Stay safe, and see you on the (virtual) track! 🏎🎮