How much does delivery cost?

Many products on our site come with free UK delivery.

We dispatch all in stock items promptly, often dispatched the same day or within 24 hours.

Delivery is fully tracked and fast so your item arrives quickly, and we use the best couriers like Parcelforce, Royal Mail & DPD, with whom we have a track record of success.

Some lower value items have a small nominal delivery charge. To see which items have Free Delivery, look on the product pages and it will specify free delivery.

Alternatively, if you are unsure and would like to check the delivery time for a product, please Contact Us.


How do I get delivery updates?

We recommend you provide your mobile number at checkout, so we may share it with the delivery companies in accordance with our terms and conditions. By doing so, the delivery company is able to text you delivery updates, and the delivery drivers may choose to ring you prior to delivery/if they need to call you about your delivery. Where applicable, you will also get email updates. Not all couriers offer these services, so if you are unsure, please contact us in advance to confirm.


Which locations are excluded from FREE UK Delivery?

The following UK locations are normally excluded from our free UK delivery: Isle of Man, Scottish Islands, Northern Ireland, Shetland Islands, Channel Islands, Isle of Wight, Scottish Highlands, Scilly Isles. If you live in any of these locations, please contact us for a delivery quote (in most cases, it is likely that only a small surcharge will apply). Buyers that select our Free UK delivery service and refuse to pay any compulsory surcharges will be refused their order, and refunded.


Will I need to be in to sign for my order?

Due to the high-value of the items we sell, most delivery services that we use will require a signature to confirm successful delivery. Tracking is sent prior to delivery, so you know when the packages are being delivered, and can make arrangements to stay in.

If you cannot be in that day, our couriers offer a variety of delivery arrangements for maximum convenience, including rescheduling to another day, fixed-time delivery, redelivery to alternative addresses etc. We can accommodate all delivery conditions, so you need not worry about not being in to accept a delivery. 


How do I track my order?

All orders are sent using a trackable delivery service. You will be provided with a tracking number prior to the delivery, which you will be able to use to monitor progress of your delivery. We typically use DPD and Parcelforce for deliveries, with other couriers available on request.


Do you deliver to EU?

Yes, we have a dedicated EU store for all European customers.

Please visit our EU store.


Do you offer Same Day Delivery?

We offer our valued customers Free Same Day Delivery on select orders, within a 25-mile radius of our site (NE11 0JH). We will call you to arrange a 1-hour time slot that will fit your schedule, and will flexibly deliver to your address at a time that suits you.

To find out if your order will qualify for our Free Same Day Delivery, please Contact Us and we will confirm.


I require a special delivery service (e.g. Before 9AM Next Day / Saturday Delivery / Sunday Delivery etc) - can you help?

Yes! If you require a different shipping method to what we have available as standard, please send an email to explaining your requirements and we shall endeavour to find you a courier and quote.


Any other questions?

Do you have any questions that haven't been answered on this page? We'd love to hear from you, so please Contact Us