Delivery Information

How much does UK delivery cost?
Most products on our site come with FREE UK Delivery! Upshift provides its valued customers with prompt dispatch on all in stock goods. Delivery is reliable, tracked and fast so your item arrives quickly, using trusted couriers like DPD and Parcelforce, with whom we have a record of success. Specific smaller goods will attract small delivery fees, but if ordered as part of a larger order, delivery is free. Individual product pages indicate delivery fees.

 

Do you offer Click and Collect?
Yes, we offer a Click and Collect service. This is free on all orders above £100.

Your goods can be collected from our Showroom at the Metro Centre, Gateshead, from just 2 hours after the order is placed. Some orders may require up to 48 hours before available for collection. We will advise you of the exact collection time upon ordering, or conversely contact us before ordering and we can tell you.

To collect your order, we require you to bring your order confirmation email and some photo ID (driving license / passport).

Our Showroom is just off the A1 motorway, Junction 71,  at the Metro Centre in Gateshead, NE11 9XW

 

Do you offer Same Day Delivery?
We offer our valued customers Free Same Day Delivery on select orders, within a 25-mile radius of our Showroom (NE11 9XW). You are equally welcome to Click and Collect at our Showroom too, free of charge.

To find out if your order will qualify for our Free Same Day Delivery, please Contact Us and we will confirm.

 

How do I get delivery updates?
We recommend you provide your mobile number at checkout, so we may share it with the delivery companies in accordance with our terms and conditions. By doing so, the delivery company is able to text you delivery updates, and the delivery drivers may choose to ring you prior to delivery/if they need to call you about your delivery. Where applicable, you will also get email updates. Not all couriers offer these services, so if you are unsure, please contact us in advance to confirm.

For international orders, please provide the dialling code (e.g. +1 for USA...)

 

How much does International delivery cost?
We subsidise delivery charges to all countries, worldwide. All international buyers should email us (deliveries@upshiftstore.co.uk) for a personalised delivery quote, which excluding (where applicable) any import/customs charges. We are based in the UK, and so all European Union (EU) customers will now be classed as international customers, with the UK exiting the EU.

 

Which locations are excluded from FREE UK Delivery?
The following UK locations are normally excluded from our Free UK delivery: Isle of Man, Scottish Islands, Northern Ireland, Shetland Islands, Channel Islands, Isle of Wight, Scottish Highlands, Scilly Isles. If you live in any of these locations, please contact us for a delivery quote (in most cases, it is likely that only a small surcharge will apply). Buyers that select our Free UK delivery service and refuse to pay any compulsory surcharges will be refused their order, and refunded.

 

Do you deliver to Northern Ireland?
Yes, we do deliver to Northern Ireland. Since Brexit, Northern Ireland remains part of the United Kingdom, therefore we continue to charge you 20% VAT on all orders, as we did prior to Brexit, and no customs documents are required either. Different rules apply for business customers from Northern Ireland - if you are a business in Norther Ireland wanting to place an order, please contact us.

 

Help! During checkout, I get this message:
If you see this at your Shipping Method section of checkout, it means we will prepare you a custom delivery quote, so please email deliveries@upshiftstore.co.uk and we will give you the quote.

 

Will I need to be in to sign for my order?
Due to the high-value of the items we sell, most delivery services that we use will require a signature to confirm successful delivery. Tracking is sent prior to delivery, so you know when the packages are being delivered, and can make arrangements to stay in.

If you cannot stay in that day, our couriers offer a variety of delivery arrangements for maximum convenience, including rescheduling to another day, fixed-time delivery, redelivery to alternative addresses etc. We can accommodate all delivery conditions, so you need not worry about not being in to accept a delivery. 

 

How do I track my order?
All orders are sent using a trackable delivery service. You will be provided with a tracking number prior to the delivery, which you will be able to use to monitor progress of your delivery. We typically use DPD and Parcelforce for deliveries, with other couriers available on request.

 

I require a special delivery service (e.g. Before 9AM Next Day / Saturday Delivery / Sunday Delivery etc) - can you help?
Yes! If you require a different shipping method to what we have available as standard, please send an email to deliveries@upshiftstore.co.uk explaining your requirements and we shall endeavour to find you a courier and quote.

 

What is your Subsidised International Delivery?
Wherever you are in the world, we value you as a customer, and would love you to buy from us. Therefore, whatever country you're in, we subsidise your delivery so the cost is lower, paying part, or all, of the delivery cost, to encourage you to buy from us. 

 

Any other questions?

Do you have any questions that haven't been answered on this page? We'd love to hear from you, so please Contact Us