We spend lots of time & effort giving you as much information and guidance as possible about each item, so we truly believe you will love whatever you buy! In the unlikely event you wish to raise a return, please Contact Us and we shall discuss option and how we will proceed with the return request. You may return your item(s) for an exchange/refund, so long as they are unopened and sealed and meet the bulleted criteria below.

To request a return, you must first send an email to returns@upshiftstore.co.uk with your Order number as the email subject and Reason for Return in the email body/message. We will reply to your email with your relevant return information. We will not accept any returned items if we have not had an email from you requesting a return, so you must request a return first, before sending anything back. 

To request a return of a suspected/confirmed faulty item, you must first send an email to returns@upshiftstore.co.uk with your Order number as the email subject and Description of the fault in the email body/message. We will reply to your email with your relevant return information. We will not accept any returned items if we have not had an email from you requesting a return, so you must request a return first, before sending anything back. 

 

Extended Christmas returns period

All orders placed from September 24th 2021 - December 24th 2021 will be additionally subject to our Extended Christmas returns period, which extends the returns window closing date to 21st January 2022 (28 days past December 24th) irrespective of what date you placed your order between September 24th 2021 - December 24th 2021. Standard returns criteria must be met for the return to qualify and per the standard returns conditions below.

All returns are subject to the following conditions:

  • You, the buyer, are are fully responsible for paying all charges necessary to return the item to us. A restocking fee of up to 20% of the returned product's value may apply.

  • Items must be returned sealed and unused in their original packaging and in a fully resalable condition. All items are supplied to you, the customer, in brand new condition unless explicitly stated otherwise in the product title. For such items supplied in Brand New condition, if any seals have been broken, the item cannot subsequently be sold as new after the return, therefore the return will be declined or a restocking fee will be levied and partial refund given.

  • If the item is deemed faulty once opened, we shall troubleshoot and assess the nature of the fault and repair the item or replace like-for-like, should the fault be deemed a legitimate fault.

  • Items returned that are not in their original condition may not be accepted, and the refund request declined.

  • Returned items must be complete with all packaging in good condition, ready for immediate resale. All components and items within packaging (e.g. polystyrene/bubble wrap) must be returned also. We reserve the right to levy a charge to replace product packaging which is damaged  / defaced / missing.

  • We cannot accept responsibility for returned parcels which are undelivered (e.g. lost by the courier, delivered to incorrect address) or received damaged. We strongly advise you send returned items using an insured & tracked service. Furthermore, we also strongly advise you to obtain and retain your proof of postage, as you may require it should you decide to make a claim against your carrier should they damage or lose your item whilst returning it to us.

For items which require assembly, we are not responsible for any charges (labour or otherwise) incurred during fitment/removal of allegedly faulty (or incorrectly supplied) parts.

Returns made outside of the 28-day return window, or with no valid reason, will be declined.